We value our customers and aim to provide the best possible support. Here you’ll find info about us, how to get in touch, and answers to frequently asked questions.

Who is Trade in?

Trade in is an innovative platform focused on making it easy to sell used electronic devices, such as iPhones, iPads, Apple Watches and more. Our goal is to offer a fast, simple and safe way for people to sell their old devices, with a transparent and fair valuation of each one. By streamlining the sales process, Trade in lets users get an instant estimate, send in their device for free, and get paid quickly, often within just 1 to 2 working days after inspection.

What makes Trade in stand out is our customer-first approach. We offer free shipping, fast and thorough inspections by experts, and a flexible policy – you can always have your device returned if you don’t accept our offer. No haggling with buyers or dealing with shady selling sites.

Behind Trade in is a team of tech and sales specialists committed to delivering top-quality service. Our mission is to support the circular economy by extending the life of electronics, helping build a more sustainable world. By giving customers an easy way to sell old devices, we encourage reuse and recycling – good for you and good for the planet.

Why Powered by Trade in?

We want to make it easy for everyone to trade in a device. That’s why we partner with others who use our trade-in module. These partners make it incredibly easy for you to sell your used devices, which is good not only for your wallet but also for the environment. Why let it collect dust in a drawer when you could get cash for it?

Most frequently asked questions

The selling process is simple. Select the type of device you want to sell > Answer a few questions about its condition and any accessories > Receive a no-obligation offer > Send your device to us for free > Once we’ve received and checked your device, we’ll pay you.

No, we accept devices in various conditions, including signs of use or defects. Our offers are based on the condition of your device.

Yes, you can sell multiple devices at the same time. Our website makes it easy to add several devices to your trade-in request.

As soon as we’ve received and checked your device, we aim to process your payment quickly. This usually takes 1 to 2 working days after receipt, depending on the payment method you choose.

If you use our shipping label, your package is insured.

The offer you receive is non-binding, but we aim to give you the best price based on the information you provide. Once we receive your device, we’ll check its condition, specs, and any defects. If there are any differences, you’ll receive an updated offer.

If your request wasn’t filled in correctly and you’re not happy with the updated offer, we can return your device free of charge.

You can cancel the sale at any time. We’ll return your iPhone free of charge.

This price gives you an idea of what to expect, but it’s not the final price! If, after inspection, your device turns out to be worth less, we’ll send you a new offer. If everything checks out, we’ll transfer the money right away.

We transfer the amount to the IBAN bank account number you provided.

We recommend packing your device in a sturdy box and filling any empty space with cardboard or similar material. Then, stick the shipping label on the box and drop off your parcel with the carrier. Be sure to keep your shipping receipt safe.

The offer you receive is valid for two weeks, starting from the moment you submit your request.

You can reach us through the contact form on our website or via chat. Our customer service team is ready to help you with any questions or concerns.

Prepare for sale & send

We recommend packing your device in a sturdy box and filling any empty space with cardboard or something similar. Then, stick the shipping label on the box and hand over your parcel to the carrier. Make sure to keep your shipping receipt safe.

When selling your iPhone, it’s very important to fully erase it. You can do this by following the steps below:

  1. Back up your data: Make a backup of all your important data via iCloud or iTunes. This ensures you can restore everything on your new iPhone or another Apple device.
  2. Sign out of iCloud: Go to Settings > Tap your name at the top > Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off. This disconnects your iPhone from your iCloud account.
  3. Reset your iPhone – Erase all content and settings: Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings. This wipes your iPhone completely and restores it to factory settings.
  4. Remove your SIM card: Use a SIM ejector tool or a paperclip to open the SIM tray on the side of your iPhone and take the SIM out. This is especially important if your iPhone uses a SIM for mobile connectivity.

When you’re selling your iPad, it’s super important to completely erase the device. Just follow these steps:

  1. Back it up: Save a backup of all your important data using iCloud or iTunes.
  2. Sign out of iCloud: Go to Settings > Tap your name at the top > Scroll down and tap ‘Sign Out’. Enter your Apple ID password and choose ‘Turn Off’.
  3. Reset your iPad and erase all content and settings: Go to Settings > General > Reset > Erase All Content and Settings.
  4. For cellular models, remove the SIM card: Use a SIM ejector tool or a paperclip to open the SIM tray on the side of your iPad and take out the SIM card.
When you’re selling your MacBook or iMac, it’s really important to fully erase the device. You can do that by following these steps:
  1. Back it up: Make a backup of all your important data using Time Machine or another backup method.
  2. Sign out of iCloud: Go to the Apple menu > System Preferences > iCloud. Click ‘Sign Out’ and confirm.
  3. Reset using macOS Recovery: Restart your MacBook / iMac and hold Command + R until the Apple logo appears. Choose “Disk Utility” and select the hard drive. Click “Erase” and follow the on-screen instructions.
If you’re selling your Apple Watch, it’s really important to fully erase the device. Here’s how to do it:
  1. Back it up: Open the Watch app on your iPhone > Go to the ‘My Watch’ tab > Tap your watch at the top > Tap ‘General’ > Tap ‘Erase Apple Watch Content and Settings’.
  2. Remove the Apple Watch from your iPhone: Open the Watch app on your iPhone > Go to the ‘My Watch’ tab > Tap your watch at the top > Tap the info icon next to your watch > Tap ‘Unpair Apple Watch’. Enter your Apple ID password if prompted.

You’re not required to send the original accessories or packaging, and it won’t affect the trade-in value either.

Chat with us!

Weekdays: 9:00 - 17:30
Saturday: closed
Sunday: closed

Vriezenveen Location

Monday: 9:00 - 17:30
Tuesday: 9:00 - 17:30
Wednesday: 9:00 - 17:30
Thursday: 9:00 - 17:30
Friday: 9:00 - 17:30
Saturday: closed
Sunday: closed

Company Details

Trade in
De Zuivering 36
7671 SP Vriezenveen, Overijssel
The Netherlands

Commerce ID: 71791884
VAT number: NL858851222B01
IBAN: NL09 RABO 0149 6905 84
Email: [email protected]