This guide is intended exclusively for Trade in Partners. It walks you through, step by step, how to submit the Trade in request after the device has been handed in at your store. Whether you registered the request together with the customer or the customer did it themselves, this guide will help you through the process of sending the device to Trade in.

Follow these steps to make sure the device is properly shipped and registered in the Trade in system.

Guide

Step 1: Log in with your Partner account

  1. Go to the login page on the Trade in website.
  2. Enter your username and password.
  3. Click "Sign In".
Trade in | How do you send the device to Trade in as a Partner? (Drop-off in store) | Screenshot 2024 05 16 at 16.35.48

Step 2: Open the order

  1. In the dashboard menu on the left, click on "Orders".
  2. Find the relevant order in the list.
  3. Click the pencil icon on the right to open the order.
Trade in | How do you send the device to Trade in as a Partner? (Drop-off in store) | Screenshot 2024 05 16 at 16.43.38

Step 3: Edit the order if needed

  1. In the order details screen, you can make any necessary changes.
  2. For example, add extra information in the "Customer Note" field if needed.
  3. Click "Save" to save your changes.

Step 4: Choose the "Store location"

  1. In the "Store Location" section, select the shop you're sending the package from.
  2. Click "Save" to confirm your selection.

Step 5: Choose a shipping option

  1. After saving the store location, different shipping options will appear.
  2. You can choose between a label option or a paperless option:
    • Label options:
      • Click "PostNL" or "DHL" to get a label.
    • Paperless options:
      • Click "PostNL Paperless" or "DHL Paperless" for a paperless shipping method.
  3. You’ll receive the label by email—it can take up to 30 minutes.

Step 6: Send the package

  1. Make sure the device is properly packed.
  2. Take the parcel to the drop-off point depending on the shipping method you chose, or hand it over to the courier.
  3. Send the package using the selected shipping option.

Order Status Explanation

As a partner, you can update the status of orders to track and manage the shipping process. Here's an overview of the different statuses and what they mean:
  1. New Order:
    • This is the initial status of a new order once it has been created.
  2. Waiting Shipment:
    • After you’ve downloaded a shipping label, the status automatically changes to "Waiting Shipment". This means the parcel is ready to be shipped but hasn’t been handed over to the carrier yet.
  3. Shipped:
    • Once the parcel has been handed over and scanned by the carrier, the status changes automatically to "Shipped". This shows the parcel is on its way to the destination.
  4. Shipment Problem:
    • This status can be set manually if there’s a problem with the shipment—for example, if the parcel is lost or damaged.
  5. Cancelled:
    • If the order is cancelled for any reason, you can manually set this status.
Follow these steps carefully to make sure the device is sent to Trade in safely and efficiently. If you run into any issues, feel free to reach out to the Trade in customer service team for support.
Order item aanpassen

Edit Order Item

If a customer entered incorrect information when registering a device, you as a partner can edit the order item and go through the questions again to calculate a new price. Follow these steps to edit an order item:
  1. Click the "Edit" button next to the item you want to adjust.
  2. Go through the questions again to enter the correct details, such as:
    • iPhone storage capacity
    • iPhone functionality
    • Condition of the screen and casing
    • Battery capacity
  1. Click "Update" to save the new info and calculate a new price.

Follow these steps carefully to make sure the device is sent to Trade in safely and efficiently. If you run into any issues, get in touch with the Trade in customer service team for further support.